Searcher Live Support
Welcome to the Searcher Live Support Centre
Getting Started
What is Searcher Live?
How do i download the app?
FAQs
Do i need an account to use Searcher Live?
Yes. A registration is required to access the app, but this is free and you can create an account after downloading the app.
What data does Searcher Live provide?
Searcher Live provides access to:
- Real-time seismic survey activity
- Vessel tracking information
- Survey names and operators
- Exploration activity insights
- Industry news and updates
Data availability may vary by region and source.
How often is the information updated?
Searcher Live is designed to provide near real-time updates wherever possible. However, some third-party data sources may experience delays or temporary interruptions.
Why can't i see certain vessels?
Visibility may depend on:
- Data source availability
- Vessel AIS transmission status
- Regional coverage limitations
- Temporary technical outages
If you believe information is missing or incorrect, please contact support.
Which devices are supported?
Searcher Live supports most modern iOS and Android smartphones and tablets.
For the best experience, we recommend keeping your device and operating system updated to the latest version.
Troubleshooting
The app is not loading correctly.
Try the following steps:
- Check your internet connection.
- Close and reopen the app.
- Restart your device.
- Ensure you are using the latest version of the app.
- Reinstall the app if the issue persists.
The app is crashing or freezing.
Please ensure:
- Your device software is up to date
- You are using the latest app version
- Your device has sufficient storage space available
If problems continue, contact support with details of your device model and operating system version.
Feedback
Contact Support
